Criminal Law Associate
About the Organization
Hoora | The Vehicle 360 Solution Company
Hoora is building India’s most advanced Vehicle 360 ecosystem, bringing everything your vehicle needs into one powerful platform. What began as a doorstep car wash service has now evolved into a full-stack mobility care company trusted by 1,00,000+ customers, 400+ last-mile professionals, and users across 85+ cities in India.
Our mission is simple: make vehicle care effortless, accessible, and reliable — anytime, anywhere.
Through our app, users can book doorstep car & bike wash, get premium services like ceramic coating and deep cleaning, purchase high-performance car care products, track FASTag & challan, manage insurance, explore accessories, and much more.
Hoora removes the hassle from vehicle upkeep by combining:
• Hyperlocal doorstep convenience – Service partners arrive with their own power & high-tech tools.
• Verified, trained professionals – Each partner undergoes 100+ hours of training and strict quality checks.
• Eco-friendly innovation – Smart washing methods save millions of litres of water.
• Transparent pricing – Clear, honest pricing without hidden charges.
• Technology-backed operations – A seamless app experience designed for modern car owners.
We are not just a car wash brand — we are shaping the future of urban mobility care. Our vision is to become India’s No.1 Vehicle 360 Solution Company, empowering thousands of partners while delivering unmatched convenience to customers nationwide.
From doorstep services to D2C car care products, from documentation to digital convenience — Hoora keeps your vehicle truly 360 cared for
About the Job
Job Title : Criminal Law Associate
Company: Hoora Technologies
Location: Nagpur (In-office)
Reports to: CEO
Experience: 5+ years in Legal, Compliance, or Grievance Management
Employment Type: Full-time (On-Site)
Salary: INR 8-15 LPA
Job Mission
You will be Hoora’s internal expert focused on preventive legal action and grievance resolution. Your primary mission is to establish and lead a specialized function dedicated to resolving disputes and consumer grievances before they escalate to formal court litigation. You will also act as a key advisor, ensuring proactive legal compliance across all hiring, business functions and expansion initiatives.
Key Responsibilities1. Grievance Resolution & Mediation
• Pre-Litigation Resolution: Build and manage the end-to-end grievance resolution mechanism focused on achieving out-of-court settlements and mediation. The key goal is to solve the case inside the room, not in the courts.
• Team Building: Recruit, train, and lead a dedicated team to efficiently handle and track consumer, partner, and vendor grievances across all service verticals (B2C, D2C, Insurance).
• Process Ownership: Define clear Standard Operating Procedures (SOPs) for logging, tracking, investigating, and resolving grievances rapidly and effectively.
2. Legal Prevention & Compliance
• Criminal Law Focus: Apply expertise in Criminal Law to anticipate, investigate, and proactively resolve complex issues related to partner conduct, operational safety, and consumer complaints that carry high legal risk.
• Proactive Vetting: Advise on preventive measures in hiring (e.g., background verification protocols, contractual clauses) for field staff, service partners, and vendors to mitigate fraud and misconduct risk.
• Expansion Advisory: Provide immediate legal consultation on regulatory risks and compliance requirements during the launch of new business verticals and expansion projects.
3. Operational Integration
• Hyper-local Strategy: Leverage experience or knowledge from large hyper-local or marketplace models (e.g., Zomato, Swiggy, Urban Company, Ola/Uber) to design scalable grievance systems that match Hoora’s speed and operational complexity.
• Reporting: Maintain detailed documentation of all grievance patterns and outcomes, translating recurring issues into actionable policy changes for the leadership team.
Eligibility & Qualifications
• Legal Qualification (Mandatory): Must possess a formal LLM and LLB degree.
• Specialization (Mandatory): Specialized experience or demonstrated expertise in Criminal Law is essential for managing high-risk operational disputes.
• Experience: 7+ years of experience in legal practice, compliance, or grievance management, ideally within a high-volume, customer-facing business.
• Hyper-local Acumen: Experience or clear understanding of the operational risks and grievance patterns typical of hyper-local, logistics, or on-demand service platforms.
• Resolution Focus: Proven track record in successfully mediating, negotiating, and achieving pre-litigation settlement and resolution of complex disputes.
• Leadership: Ability to autonomously build and lead a new strategic function within a fast-paced technology company.
How to apply ?
To apply for this job, read the job description carefully and prepare an updated resume. Write a clear cover letter explaining why you’re a good fit. Submit your application through the link that we have provided here.
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